We offer two flat-rate shipping options across Australia via Australia Post:

• Express Shipping: $15 flat rate — delivered in 1–4 business days as per Australia Post delivery
• Standard Shipping: $10 flat rate — delivered in 2–8 business days as per Australia Post delivery
• Complimentary standard shipping is available on all orders over $200
  

Yes, we ship to PO Boxes and Parcel Lockers within Australia.

We currently ship internationally to selected countries via Australia Post:

• Express International: $30 flat rate — 2–5 business days
• Standard International: $19.95 flat rate — 6–27 business days

Customs delays may occur. Please note, any applicable duties or taxes are the responsibility of the customer.

We aim to get your order on its way quickly:

• Orders are processed within 1 business day of order placed
• Orders placed before 3pm (Mon–Fri) will ship same day
• Orders placed after 3pm will be shipped the next business day

All orders are shipped from our boutique at 196 Seymour Street, Sandgate QLD 4017.

Prefer to collect in person?

• Pick up same day for orders placed before 2pm
• Collection from:
  Bayside Elements
  196 Seymour Street, Sandgate QLD
• Collection available during our standard opening hours:
  Tues–Fri: 09.00 - 2.00
  Sat: 9:00–2:00

Enjoy free same-day delivery within 25km of our Sandgate store.

• Valid for orders placed before 3pm
• We currently deliver to the following postcodes:
  4005, 4006, 4007, 4008, 4009, 4011, 4012, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4030, 4031, 4032, 4034, 4035, 4036, 4051, 4053, 4500, 4502, 4503, 4509

Returns & Exchanges

We hope you absolutely love your Bayside Elements purchase.
We personally select every piece that comes into our store and want you to feel just as wonderful wearing or enjoying it.

We also understand that sometimes something simply isn’t quite right. Perhaps the fit isn’t perfect, the colour isn’t what you expected, or you’ve simply changed your mind.

Whatever the reason, we’re always happy to help.

Change of Mind Returns

If you change your mind about a full-priced purchase, you are welcome to return it within 7 days of purchase for in-store purchases, or within 7 days of receipt of delivery for online orders.

To be eligible for a return, we simply ask that your item is:

• Unworn, unused and in its original condition
• Returned with all original tags attached
• Free from make-up, perfume, deodorant, marks or signs of wear
• Accompanied by proof of purchase

Once your return has been approved, we’ll provide you with a Bayside Elements store credit, giving you the freedom to choose something else you love.

Your store credit will be valid for 12 months from the date it is issued.

Under Australian Consumer Law we are not required to provide a refund or replacement if you change your mind.

Exchanges

Need another size? We’re very happy to exchange your item where we have your preferred size or style available.

As a small boutique, we intentionally buy our collections in limited quantities, so some pieces and sizes can sell quickly. If your preferred exchange is no longer available, we can provide you with a store credit for an eligible return.

If there is something you have your eye on, please get in touch and we’ll happily see if we can put it aside while your return makes its way back to us.

Sale Items

We love a beautiful sale find!

Items purchased on sale or as part of a promotion are considered final sale for change-of-mind purchases, unless otherwise stated.

Of course, if there is a fault with your item, your rights under Australian Consumer Law still apply. 
Please email hello@baysideelements.com.au
with photograph and description of the fault, and we will respond within 3
business days.  If eligible for a refund,
a refund less initial shipping and return shipping costs will be issued within
5 business days upon receipt of the returned item.

 Lay-by

We’re happy to offer lay-by on eligible full-priced items, making it a little easier to secure a piece you love. 

Our lay-by terms are:

• A 20% deposit is required when your lay-by is placed.
• Your lay-by must be paid in full and collected within 6 weeks of the date it is placed.
• Regular payments are required throughout the 6-week lay-by period.
• Once a lay-by has been placed, the items on the lay-by cannot be changed, exchanged or substituted for other items.
• Sale items, discounted items and clearance items are not available for lay-by.
• Lay-by deposits and payments are not refundable for change of mind or cancellation, subject to your rights under Australian Consumer Law.
• If your lay-by is not paid in full and collected within the agreed 6-week period, the lay-by may be cancelled and the 20% deposit will be forfeited and will not be available as a refund or store credit.
• Any treatment of payments made above the deposit will be subject to applicable Australian Consumer Law requirements.
• Lay-by items remain the property of Bayside Elements until payment has been made in full.

Because we hold your chosen pieces aside especially for you and remove them from sale for other customers, we ask that you please consider your purchase carefully before placing an item on lay-by.

If you are having difficulty completing your lay-by within the agreed timeframe, please contact us before the 6-week period expires.
As a small boutique, we’ll always do our best to assist where we reasonably can.

Our lay-by terms do not exclude or limit your rights under the Australian Consumer Law. If an item is faulty or otherwise fails to meet a consumer guarantee, your statutory rights and remedies will continue to apply.

 Online Returns

Shopping online should still feel personal, so if something isn’t quite right when it arrives, please get in touch.  Please email hello@baysideelements.com.au with
your request, and we will respond within 3 business days. 

Eligible online purchases are to be returned within 7 days of delivery.

For change-of-mind returns, return postage is the responsibility of the customer. We recommend using a trackable postage service so you can follow your parcel on its journey back to us.

Original delivery charges are not refundable for change-of-mind returns.

If you’re local, you are also very welcome to bring your eligible online return into Bayside Elements.

If approved for a refund (ie. faulty item), a refund less initial shipping will be issued within 5 business days upon receipt of the returned item.  A return postal label will be provided via email.

 Faulty Items

We take great care in selecting and checking the pieces we sell, but occasionally something may not be quite as it should be.

If you believe your item is faulty, damaged or not as described, please contact us at hello@baysideelements.com.au and we’ll work with you to make things right.

Of course, if there is a fault with your item, your rights under Australian Consumer Law still apply. 
Please email hello@baysideelements.com.au with photograph and description of the fault, and we will respond within 3 business days.  If eligible for a refund, a refund less initial shipping and return shipping costs will be issued within 5 business days upon receipt of the returned item.

 Depending on the circumstances, you may be entitled to a repair, replacement or refund under the Australian Consumer Law. Where an item has a major problem, you may have the right to choose between a refund and replacement.

Our change-of-mind policy does not limit any rights you have under Australian Consumer Law.

A Little Note About Hygiene

For hygiene reasons, we’re unable to accept change-of-mind returns on jewellery, towels, opened beauty products or fragrances.

This does not affect your rights if an item is faulty.

Store Credits

Store credits issued for eligible change-of-mind returns are valid for 12 months from the date of issue.

They can be used towards something else you love from Bayside Elements and are not redeemable for cash.

Store credits issued for returns are separate from Bayside Elements gift cards.

Gift Cards

Bayside Elements gift cards purchased by our customers are valid for at least three years from the date of purchase, in accordance with Australian Consumer Law requirements.

The applicable expiry date will be shown on your gift card or accompanying information.

We're Here to Help

Being a small, independent boutique means personal service really matters to us.

If you’re unsure about sizing, would like help choosing another piece, or have any questions about a return, please reach out. We’re always happy to help you find something you’ll love.

Thank you for shopping with Bayside Elements and supporting an independent local boutique.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

If your order hasn’t arrived or is marked as delivered but hasn’t been received:

📩 Please contact us at hello@baysideelements.com.au and we’ll follow up with Australia Post immediately.